Maternalabs is not a medical service. It does not diagnose, prescribe, or replace your doctor, obstetrician or pediatrician. In an emergency, call your country's emergency number.
It is a subscription. If your plan includes a free trial and you don't cancel at least 24 hours before it ends, the app store charges you the plan you chose and renews it automatically. You cancel it in the app store (Apple or Google), not in the app.
The Coach is artificial intelligence and can be wrong.
1. Who we are
Maternalabs is a service of PPL Launch Partners LLC, a Florida limited liability company, United States (registration number L24000457533).
Legal address: 8200 NW 41st St, Ste 200, Doral, FL 33166, United States. This is our registered agent's address; it is not an office open to the public.
When you start using the app, you accept these Terms and the Privacy Policy, and you confirm you are 18 or older. That step is separate from the permissions to process your health data, to store it outside your country and to use artificial intelligence, which the app asks for separately.
If you don't agree, don't use Maternalabs.
3. What Maternalabs is and is not
What it is. Maternalabs brings together, among other things:
trackers for pregnancy, postpartum, breastfeeding and baby growth;
courses and guides on breastfeeding, feeding your baby and parenting;
exercise routines;
the Coach, an artificial intelligence assistant;
the Scanner, to look up whether medications and other products are compatible with pregnancy and breastfeeding.
What it is not.
It is not a medical service or a medical device.
It does not diagnose, treat, cure or prevent any disease.
It does not prescribe, give doses, or tell you to start or stop a treatment.
The percentiles, ranges, schedules and alerts it shows are reference information, not an assessment of your case. Before any decision about your health or your baby's, talk to a professional.
4. Emergencies
The app is not for emergencies. Call your country's emergency number or go to the emergency room if you or your baby have:
heavy bleeding, severe pain or difficulty breathing;
seizures, blue lips or skin, or a baby who doesn't respond;
a high fever in a baby under three months;
thoughts of harming yourself.
Some screens show you a prompt to call your doctor or the pediatrician. If it doesn't appear, that doesn't mean you don't need to.
5. Who can use it
You must be 18 or older and able to accept these Terms. You confirm it when you start.
You can use it as a mother or as a caregiver invited by a mother (section 11).
Each person uses their own account. Don't share it outside caregiver access.
6. Your account
You can start without an email. The app offers to save your account with your email or with your Apple or Google account.
Until you save it, you can lose your data. If you delete the app or change phones, restoring your purchase gives you back the subscription, but not your records.
Unsaved, inactive accounts: if they never had a subscription, we delete them after 90 days without activity at most, unless they share a baby's history with another account.
Your responsibility: that the data you enter is accurate and that no one else uses your account.
7. Subscription, free trial and payments
7.1 How it works
Maternalabs works by subscription. Whatever you can try before subscribing is a sample.
Plans and prices: the app shows you the available plans and their price before you confirm. The price depends on your app store's region, and you see it in your currency.
Free trial, on the plans that offer one. Its length is shown on the subscription screen before you confirm. One per app store account, under the store's rules. When it ends, the store charges you the plan you chose, unless you cancel at least 24 hours before it ends.
Automatic renewal. The subscription renews by itself for the same period, at the current price, unless you cancel at least 24 hours before the end of the current period.
7.2 How to cancel
You cancel the subscription in the app store, not in Maternalabs:
iPhone or iPad: Settings → your name → Subscriptions.
Android: Google Play → your profile → Payments & subscriptions → Subscriptions.
If you cancel, you keep access until the end of the period you paid for. Deleting the app or your account does not cancel the subscription.
7.3 Charges and refunds
The store where you subscribed charges you, under its terms. We never see your card details.
Google Play: we can refund you ourselves.
App Store: Apple decides refunds. You request one at reportaproblem.apple.com, and we help if you write to us.
7.4 Right of withdrawal (Brazil)
If you live in Brazil, you have 7 days from the first charge to withdraw and get a full refund. To exercise it:
If the price goes up, the store notifies you before the renewal, under its rules, and you can cancel before it applies.
7.6 Caregivers
Your subscription lets you invite up to two caregivers, who join for free. If your subscription ends, they lose access.
7.7 Fair use
To keep the service sustainable, some features have usage limits, especially the ones that use artificial intelligence. There are daily, weekly or hourly limits on the Coach's answers, on the records you log from the chat, and on the Scanner lookups that use artificial intelligence. Their values are shown on the subscription screen before you pay.
The usage limits that apply to you are the ones shown in the app, and they may vary by the country you select in the app. If we reduce a limit, we tell you in the app beforehand.
8. The Coach
What it is: an artificial intelligence assistant. It is not a person or a health professional.
What it is based on: María Fernanda Rodríguez's courses, but it is not her and does not speak on her behalf.
It can be wrong, give incomplete information, or misunderstand your situation. Check with a professional anything that will influence a health decision.
It does not give medication doses or diagnoses. For medications, use the Scanner and ask your doctor or pharmacist.
Emergencies: it tries to recognize signs of an emergency and ask you to seek care, but it may not recognize them all (section 4).
Logging from the chat: if you tell it something that can be logged, it asks you to confirm before saving it. Check what you confirm.
Your conversation: it is kept until you delete it. You can report any answer from within the chat.
Permission: to use it, you must have given the artificial intelligence permission. You can withdraw it in the app's privacy settings. What it sends to our artificial intelligence provider is explained in the Privacy Policy (section 6).
Other people's data: don't write other people's data without their permission.
9. The Scanner
Where the information comes from: scientific sources and official health bodies, and our own entries.
Translations: when the original source is in another language, the translation is ours, not an official one.
It simplifies: the compatibility categories it shows summarize more complex information. Always read the full text of the entry.
"Not found" does not mean "safe". If something doesn't appear, or isn't recognized correctly, ask your doctor or pharmacist.
No doses: it does not give doses. What it shows about giving something to your baby is limited to warnings and asking you to check with the pediatrician.
Artificial intelligence: some lookups use artificial intelligence, for example to read photos or recognize a product, and some results are its estimates. It can make mistakes: check that the recognized product is the right one.
Before taking anything, always ask your doctor or pharmacist.
10. Courses, exercises and other content
Courses: created by María Fernanda Rodríguez, cytotechnologist and certified breastfeeding and infant sleep specialist.
Growth percentiles: calculated with the WHO tables.
Vaccine schedules: taken from each country's official schedule. They can change or not apply to your case: confirm them with the pediatrician.
Helplines: each country's crisis numbers can change. If they don't answer, call the emergency number.
Exercises: ask your doctor before you start, especially during pregnancy and after birth. In the phases that say so, wait until you have medical clearance. During pregnancy, stop and call your obstetrician if you notice vaginal bleeding, abdominal pain, regular painful contractions, fluid leaking from your vagina, shortness of breath before exertion, dizziness, headache, chest pain, muscle weakness affecting your balance, or calf pain or swelling (ACOG warning signs). After birth, stop and check with your doctor or a pelvic health physiotherapist if you notice pain; heaviness, pressure or a bulge in your pelvis or vagina; leaking urine or stool; vaginal bleeding during or after exercise that isn't your period; or if your caesarean or perineal wound oozes or hurts more and more, or you have a fever (signs from Goom, Donnelly & Brockwell, 2019, ACOG and POGP).
11. Caregivers
The mother can invite up to two adult caregivers, with an invitation code that expires.
Each caregiver uses their own account and accepts these Terms.
What they see: the baby's tracking and the mother's breastfeeding, pumping and milk-stash records. Never her health data, her mood log or her conversation with the Coach.
The mother decides who to invite and can revoke access at any time.
What a caregiver logs becomes part of the baby's history.
12. Your data and your content
They are yours: your records, photos and notes. You give us only the permission needed to store, process and show them to you within the service, as the Privacy Policy explains.
Sharing: if you create a card to share (a milestone, a bump photo), you decide where to post it. Think before posting images of your baby.
A copy of your data: we send it to you by email if you ask.
Deleting: you can delete your account and everything in it from the app, as the Delete account page explains.
13. Our content
The courses, guides, texts, audio, illustrations, exercises, the Scanner database and the app's design belong to PPL Launch Partners LLC or its licensors.
You can use them for your personal use while your subscription is active. The gift you receive when setting up the app is yours even if you don't subscribe, and the eBooks you unlock in My Guides stay yours even if you cancel: both only for your personal use.
You may not copy them, bulk-download them, redistribute them, resell them or publish them.
My Guides: when your My Guides link has been opened twice, you unlock its two eBooks. You send the link yourself, to whoever you choose: the app doesn't see who. We count openings of the link, not installs; previews from messaging apps don't count, and any doubt counts in your favor. The eBooks can be downloaded once you have or have had a subscription. They have no cash value and can't be exchanged for anything, and the program may change or end; what you already unlocked stays.
14. Acceptable use
You may not:
use Maternalabs for unlawful purposes;
try to access other people's data;
extract content automatically;
try to manipulate the Coach into bypassing its limits;
use it to obtain information about other people;
interfere with the service or its usage limits;
create accounts to avoid paying.
15. External links and communities
The app links to external communities, such as messaging groups and channels. They are services outside Maternalabs: what other people post there is not our responsibility and is not medical advice.
If the Coach mentions other apps or resources, it is not a commercial recommendation and we receive nothing for it.
Affiliate links: some guides link to María Fernanda Rodríguez's Amazon storefront. If you buy from there, she may earn a commission. Maternalabs does not sell those products and is not responsible for them.
16. Availability and changes to the service
We aim to keep the service always running, but there may be interruptions for maintenance or for reasons beyond our control.
We may improve, change or remove features. If an important change works against you, we tell you in advance and you can cancel.
17. Warranties and liability
The service is provided "as is", to the extent the law allows.
We are not liable for indirect damages arising from the use of information that, as these Terms say, you should have checked with a professional.
Our total liability does not exceed what you paid in the previous 12 months.
None of this limits:
liability that the law does not allow us to exclude;
the rights your country's consumer law gives you, in particular:
the Código de Defesa do Consumidor in Brazil;
Law 45 of 2007 in Panama;
your state's consumer protection laws in the United States.
18. Suspension and closing your account
You: you can stop using Maternalabs and delete your account whenever you want.
Us: we may suspend an account that breaches these Terms. We tell you beforehand, unless the seriousness of the breach prevents it.
19. Governing law and courts
These Terms are governed by the laws of the State of Florida, United States.
That does not take away the protection of the mandatory rules of your country of residence, or your right to bring a claim before its courts when those rules grant it.
If you live in Brazil, Brazilian consumer protection and data protection law applies, and you can bring a claim before the courts of your place of residence.
20. Changes to these Terms
If we change them, we notify you in the app before the change takes effect. If you don't agree, you can cancel your subscription before that date. If you keep using Maternalabs afterwards, you accept the new Terms.
21. If you downloaded the app from Apple's App Store
The parties: these Terms are between you and PPL Launch Partners LLC, not Apple. We alone are responsible for the app and its content.
The license: we give you a personal, limited, non-transferable license to use the app on Apple devices you own or control, under the App Store's usage rules (including Family Sharing, where it applies).
Support: maintenance and support of the app are our responsibility. Apple has no obligation to provide them.
Warranty: if the app fails to meet any applicable warranty, you can notify Apple, which will refund the purchase price. Apple has no other warranty obligation for the app.
Claims: Apple is not responsible for any claim by you or third parties relating to the app: product liability, failure to meet legal or regulatory requirements, or consumer protection and privacy. Those claims are ours.
Intellectual property: if a third party claims that the app infringes its intellectual property rights, the investigation, defense and settlement are ours, not Apple's.
Restrictions: you represent that you are not located in a country subject to a US embargo and are not on any US Government list of restricted parties.
Third-party terms: you must comply with applicable third-party terms when using the app, for example those of your data carrier.
Our contact details: those in section 1.
Apple as third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
22. Language
These Terms are available in Spanish, English and Portuguese. If the versions differ, the version in the language you use the app in prevails. If you live in Panama, the Spanish version always prevails.